Do you offer a product warranty?

All our standard products come with a 12 month limited manufacturing warranty This is based from date on our final invoice and covers limited manufacturing defects subject to fair wear and tear.

EXCLUSIONS:

We can not be held responsible for any products that have been damaged due to misuse from their intended purpose.

We cannot be held responsible for damage caused in transit, or due to improper handling or storage. We recommend you to take out insurance on all orders for shipping damage or loss. We will organise the appropriate steps for repair or a replacement of any products damaged in shipment in a timely and cost-effective manner.

Many of our products are upcycled, repurposed or are new products using reclaimed or recycled raw materials. We also use many natural materials, which can have natural imperfections and defects which are beyond our control. Such imperfections and defects are not considered a manufacturing defect but add to the product’s uniqueness and beauty. These imperfections and defects are not covered under our warranty. We ensure all products delivered in good condition and are fit for the purpose intended.

All images are used for are for illustrative purposes only. Pictures of products were taken in different light conditions and using various photographic equipment. All images are meant to be samples only and are not intended to provide a perfect match to the actual product color. Colors and photo size may vary based upon your screen resolution and other computer settings outside of our control. The photo may differ from the actual product due to reproduction limitations of the photograph and limitations of viewing photos at different resolutions, hue, brightness, contrast, and other screen variations.

All images and colours are not intended to form part of any contract or warranty

SPECIAL PRODUCTS / CUSTOMISED STANDARD PRODUCTS: We cannot always guarantee the products’ performance, and as such, we cannot be held responsible for problems due to poor design by either you or third parties. All special products or customised standard products should be carefully considered by you prior to manufacture as no warranty is given.