What are the steps from inquiry to shipment?

These are the steps from inquiry to shipment.

Step 1 – Send us your inquiry with quantities

Step 2 – We will send you a quotation with Ex-works prices.

Step 3 – We can calculate an estimate of the consolidation & export costs for the inquiry if you require.

Step 4 – You place an order

Step 5 – We give you an approximate production completion. This will vary depending on the type of products to be made and how busy our production is.

Step 6 – We send you a proforma invoice for 50% of the goods value. You can request a sample making before production which is chargeable at a rate 2 times the production price for approval first. If no sample is ordered then all specifications are fixed as per our proforma invoice and can not be changed. Any changes later are chargeable.

Step 7 – When payment has been received from you we send you a payment confirmation.

Step 8 – Production starts immediately after the deposit has been received.

Step 9 – About 2 weeks before production is due for completion we will ask you for the balance payment, as different suppliers will need paying at different times as they have made their part of your order. We will confirm the export costs. We will send you a final invoice for the balance payment of the goods and an consolidation & trucking Invoice (If any consolidation is required for the order).

Step 10 – When you have paid. We will send you a payment confirmation for both payments.

Step 11 – Around 2 weeks before completion we will contact freight forwarders to prices for the freight shipping by sea or air. We contact 2 or 3 freight forwarders for quotations for the export costs and freight charges to the required destination. You can also get prices from your own freight forwarders if you wish as long as they can produce all the documentation to export. You can alos mix using a local freight forwarder for the export and your own freight forwarder for the freight. It pointless getting prices any earlier as shipping prices are constantly changing and only fixed for around 2 weeks. ALL costs for this you pay direct to the freight forwarder not Zenddu.

Step 12 – When the goods have been made our quality control staff will visit all the suppliers and do a full inspection of all products.

If the order is less than USD 5,000 we don’t visit as its not economical to do so, but ask the supplier to send photos of all the finished products before and after packing.

Step 13– We send you photos and videos of all the products so you can see them.

Step 14– If any products are rejected we advise you immediately, find out how long they will take to be fixed and you decide what you want to do.

Step 15 – When all the goods are ready, we arrange packing if needed and send trucks to collect all the goods, which are brought to one of our consolidation warehouses.

Step 16 – Once all the goods are in one location we can arrange for the freight forwarder to send the container or you organise this yourself if you are using your own freight forwarder. The freight forwarder will confirm with you the date it is being loaded, date it will ship and the date of arrival.

Step 17 – The container is loaded and trucked to the port. Where possible we will send you photos and videos of the container being loaded.

Step 18 – If you chose to use our partner freight forwarder, we will give you their contact details. You will be able to track the containers progress through them. They will contact you discuss the paperwork, for example, Bill of lading to make sure all the information on the document is correct for your countries customs.

They will issue you an invoice for the freight charges and you pay directly to them not us.

Order complete.